First, you should go to HostPilot® Control Panel and reactivate the user. Read the Knowledge Base article on How to activate a new or replacement BlackBerryfor instructions.
To erase all the data on your BlackBerry device, complete the following steps. This option is available with
BlackBerry Device Software 3.8 and later.
- In the device Options, click Security.
If you are using BlackBerry Device Software 4.1, click Security Options > General Security. - Click the trackwheel and select Wipe Handheld.
- Click Continue.
- Type “blackberry”. All the data on the BlackBerry device is erased.
On some new versions of BlackBerry software, the menu navigation is slightly different.
- Go to Options.
- Select Security Options.
- Select General Settings.
- Click the Menu key.
- Select Wipe Handheld.
- Click Continue.
- Type “blackberry”. All the data on the BlackBerry device is erased.
Once it is wiped, hard-reset the handheld and perform BlackBerry Wireless Activation again.
BlackBerry is a registered trademark of Research In Motion Limited.